Policy

ORDERING INFORMATION:

ACKNOWLEDGEMENTS: All orders will be acknowledged by phone, fax or in writing. All orders must have a company P.O. # attached. All orders will be assigned a Pin Factory item number. Please use your P.O. # when referencing your order.

RUSH ORDERS: Special ship date requests may be fulfilled if requested and agreed upon by Pin Factory. A rush delivery charge will apply.

RETURN POLICY: No items may be returned without a Returned Goods Authorization number from Pin Factory. All return requests must be made within 30 days of the invoice date. Pin Factory must approve all returns.

CHANGE OR CANCELLATION: Any request for a change or cancellation may be subject to charges based on any and all costs incurred at the time of the request, plus a cancellation fee of $35(V).

REORDERS: There are no mold or tooling charges for EXACT reorders within a two-year period. Please reference the Pin Factory item number assigned (found on your previous invoice), and your P.O. number when placing reorders. Normal delivery time on reorders is 4-5 weeks on regular processes.

SAMPLES: Sample Packets that contain different processes are available for $15(V) each. This fee will be credited back to you on your first order.

CATALOGS: Reasonable quantities of catalogs and random samples will be sent at no charge.

QUOTATION: Large quantities will be quoted on an individual basis. Please call us for a quote.

LICENSED ITEMS: We required a signed form from the licensed product company authorizing your company to reproduce their licensed products. We also require a letter from your company signed by an officer or director acknowledging responsibility for reproducing licensed products.

PRODUCT INFORMATION:

TRADEMARKS: Logos, names and trademarks pictured in this catalog are for illustration purposes only. The factory assumes that clients are authorized to use logos and trademarks submitted for production. Pin Factory assumes no liability in trademark or copyright disputes. All of our products are custom made.

COUNTRY OF ORIGIN: Federal law dictates that any imported item bears the mark of the country of original manufacture. This mark will be stamped on the poly-bags or on the back of the item.

OVER/UNDER RUNS: Due to production methods, and quality control measures all orders are subject to a 5% over run or under run.

MOLDS and TOOLING: The preparation of molds, trim tools, piercing tools, screens, and films are a service and remain the property of the Pin Factory. Preparation charges are listed in the catalog. All molds will be kept on file for a period of two years, unless prior arrangements have been made at time of order.

PACKAGING: All items are individually poly-bagged, unless otherwise specified. A wide variety of product presentations are available. Click HERE for further details.

SHIPPING:
All orders are shipped UPS ground, unless other arrangements have been made. All orders are FOB Irwindale, CA. Split shipping is available at a cost of $10(V) per address plus all UPS charges that apply.

ADDITIONAL INFORMATION :
3-Dimensional effect on any items, call us for a quote.
Superior, high quality plating in available, call us for a quote.
Trim Tool: $40(V) for converting a key holder or charm(with loop), into a lapel pin.
For larger quantities or larger sizes, please call for a quote.

All prices, specifications and terms of sale in this catalog are subject to change without prior notice. All orders are subject to approval by the Pin Factory. We reserve the right to refuse any order. All orders are subject to availability of materials and component parts. The Pin Factory is not responsible for any typographical errors in this catalog. We reserve the right to use any product we produce in our catalog and advertising unless you specify otherwise, in writing, at the time the order is placed.

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